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Professional ethics are the basic principles of moral conduct and obligations that QOF member outfitters must apply when dealing with society in general, and their clients, employees, colleagues and the profession in particular.
Each outfitter that becomes a member of the QOF must respect the federation's Code of Ethics and basic principles.
A. Obligations towards the public
1. Members must co-operate with public authorities to ensure laws and regulations governing their business practices are respected.
2. Members must operate their businesses in a professional manner that conforms with recognized standards and assume full personal responsibility when exercising their professional functions.
3. Members work with the parties concerned (Faune Québec and its representatives, the Quebec Outfitters Federation, etc.) to develop and raise awareness about provincial wildlife conservation policy.
4. Members must also work closely with wildlife area managers and their representatives to ensure the sustainable development of wildlife and forest resources.
B. Obligations to client
5. Members must accurately describe their services and rates in all advertising material.
6. When doing reservation transactions, members must fully explain the services they offer, rates charged, method(s) of payment accepted and reimbursement policy in effect.
7. The services offered and rates charged to clients must conform to those agreed upon when the reservations were made. However, should circumstances beyond the control of the members force them to modify the services previously agreed upon, they must offer services of at least equal quality to the clients, or provide financial compensation if this is not possible.
8. Members must ensure the accommodation units and equipment at the disposal of their clients are in good condition and safe to use.
9. Members must ensure they have a sufficient number of courteous, trained employees on staff.
10. Members must provide their clients with all the information required to ensure they have a safe and enjoyable stay. This means clients will have all the equipment and licenses they need to practice their activities.
11. Members may not make a claim as to the number of game animals that will be bagged or fish caught.
12. Neither the members nor their guides may shoot a game animal or catch a fish on behalf of a client.
13. Members must take the means necessary to preserve the game bagged or fish caught and remit these to their clients in good condition upon departure.
14. Members must ensure their clients and personnel are notified of and respect the regulations in effect regarding hunting, fishing or any other activity practiced.
C. Obligations towards the QOF and its leaders
15. Members and their personnel must take care to act in such a manner so as to safeguard the QOF's reputation and credibility.
16. Members must personally and collectively defend the QOF against any form of misrepresentation.
17. Members must support the advancement of the QOF by sharing their knowledge and experience with the other members and by participating in QOF activities.
18. Members must retract their support from any member who violates the Code of Ethics.
19. Members must agree to respect the Code of Ethics and adhere to the recommendations made by the Ethics Committee.
D. Obligations towards other members
20. Members must demonstrate loyalty to the other members and abstain from any action that would cause prejudice, either directly or indirectly, to the relations between other members and their clients or employees.
21. Members must not maliciously attack, either directly or indirectly, the professional reputation of other members. However, members believing one of their fellows has violated the Code of Ethics must submit a written complaint to the Ethics Committee.
E. Ethics committee
22. The Ethics Committee ensures the Code of Ethics is applied and respected by QOF members. It recommends action to be taken to raise the awareness of outfitters as to the importance of offering quality services.
23. The Ethics Committee is the body to which is submitted any written complaint from a QOF member about any matter arising from a violation of the Code of Ethics. The complainant must indicate the reasons for the complaint, any specific circumstances (time and place) and provide proof of such violation.
24. Any complaint received by the Committee is brought to the attention of the member concerned, who has 30 days to respond.
25. After studying the information provided by the complainant and the outfitter allegedly at fault, or solely the information submitted by the complainant if the outfitter at fault did not respond, the Committee makes its recommendations, of which it informs the parties concerned.
26. The Ethics Committee presents a report of its activities to the Board of Directors, which has the power to make a final decision regarding any recommendation on the part of the Ethics Committee to suspend or expel any member from the QOF, if this is deemed necessary.
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